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Charge Us Subscriptions

This guide explains how Charge Us subscriptions are structured, how prorating works when you add or change clients, and how to read your estimated bill.

How Subscriptions Are Structured​

Each branch has one subscription, in the branch billing currency. It covers all Charge Us clients on that branch and is managed through Stripe.

Your clients can be on any mix of the three plans: Solo, Pro, and Prime. You can upgrade or downgrade a client's plan at any time.

How Prorating Works​

Prorating means you only pay for the part of the billing cycle when a client is active. How it applies depends on whether the client is the first on the branch.

First Client on a Branch​

When you add your first Charge Us client on a branch, Fiskl creates the subscription and charges you straight away for the rest of the billing cycle.

For example, you add your first client on a $20 per month Solo plan halfway through the month. You are charged $10 immediately for the remaining half month. At the end of the month, you are charged $20 for the next full month.

Later Clients​

When you add more clients, you are not charged straight away. The prorated cost for the current cycle is added to your next charge instead.

For example, you already have one client on a $20 per month plan. Halfway through the month, you add a second client on the same plan. Your next charge is $50:

  • $20 for the first client's next full month
  • $20 for the second client's next full month
  • $10 for the second client's half month in the current cycle

Upgrades and Downgrades​

You can move a Charge Us client between Solo, Pro, and Prime at any time.

  1. Go to Clients
  2. Select the three dots at the end of the client's row
  3. Select Change Subscription Plan
  4. Select the new plan. Each plan shows its monthly price in the branch billing currency, and the client's current plan is marked Current Plan.
  5. Select Update Plan

The change applies straight away. The price difference is prorated and added to your next invoice, in the same way as adding a later client.

Volume Discounts​

Charge Us subscriptions get a volume discount based on how many Charge Us clients your practice has. The more clients you have, the higher the discount.

TierCharge Us clientsDiscount
Vibe1 to 5020%
Epic51 or more30%

The discount also applies to paid document storage. The Billing overview on the Parent Dashboard shows your current tier, and how many more clients you need to reach the next one.

Your Estimated Bill​

Your branch dashboard shows an estimated bill for your next charge. The Parent Dashboard shows the total across all branches. The estimate includes:

  • Full-month charges for all active Charge Us clients
  • Any prorated amounts from clients added or plans changed during the current cycle

The estimate updates as you add, remove, or change clients.

Payment Method​

Your payment method must be in the branch billing currency. If you have branches in different currencies, each branch subscription uses its own payment method.

To add or update your payment method or billing address, go to Billing in your branch settings. See Atlas Settings.

Common Issues​

My estimated bill is higher than expected

Your estimated bill includes prorated amounts from clients added or plans changed during the current cycle. These one-off amounts appear on your next charge alongside your usual monthly total. After that charge, your bill returns to the usual monthly total.

I added a client but wasn't charged straight away

You are only charged straight away for the first Charge Us client on a branch. For every client after that, the cost is added to your next charge.

I can't update my payment method

Payment details are updated in the Stripe portal. If the Stripe portal doesn't open, check whether your browser is blocking pop-ups. If it still doesn't open, contact support.