Skip to main content

Manage Your Subscription

This guide explains how to manage your Fiskl subscription and helps you upgrade plans, switch between monthly and annual billing, view billing history, and control team member access.

Accessing Subscription Management​

Manage your subscription from the Subscriptions & Billing page. This page contains four tabs: Plans, History, User Changes, and Billing.

info

Only users with the Business Owner role can see all four tabs and make subscription changes.

Plans Tab​

The Plans tab displays available subscription tiers and allows you to upgrade or downgrade your current plan.

Upgrading Your Plan​

You can upgrade your plan at any time if you're currently on the Free, Solo, or Pro plan. Upgrades take effect immediately with pro-rated billing.

Steps:

  1. Navigate to the pricing page

    From Subscriptions & Billing, select the Plans tab.

  2. Review the plan options

    Compare features and pricing for each tier. Any active free or discounted introductory offers will be honored.

  3. Select your new plan

    Select Upgrade to [plan name] for your desired tier.

  4. Confirm the upgrade

    Review the pro-rated charge and confirm your selection.

Your account upgrades instantly with immediate access to new features. You'll be charged a pro-rated amount for the remaining days in your billing cycle.

Downgrading Your Plan​

If you're on the Solo or Pro plan, you can downgrade to a lower-tier plan at any time.

Steps:

  1. Go to the pricing page

    From Subscriptions & Billing, select the Plans tab and locate your current plan.

  2. Find the lower tier

    Locate the plan you wish to downgrade to (the previous tier).

  3. Select Downgrade

    Select Downgrade in the column of your desired plan.

  4. Confirm your choice

    Review the changes and confirm your downgrade.

Your downgrade takes effect at the end of your current billing cycle. You'll continue to have access to your current plan's features until then.

tip

Before downgrading, review the features of each plan to ensure the lower tier meets your business needs. You can cancel the scheduled downgrade at any time before the billing period ends.

History Tab​

The History tab displays your complete billing history with date range filtering.

Using the History tab:

  1. Select a date range

    Use the date picker to filter invoices by time period.

  2. View invoice details

    Select any invoice to open the detailed view.

  3. Download invoices

    Use the print function to save invoices as PDF files for your records.

tip

If you set your tax number in Company Settings, it automatically appears on all invoices.

User Changes Tab​

The User Changes tab shows the complete history of team members on your account. This includes:

  • When users joined your team
  • When users were removed from the team
  • User role assignments and changes
  • Date stamps for all user modifications

This audit trail helps you track team composition over time.

Billing Tab​

The Billing tab displays your current plan details and payment method. It contains two cards: Plan Card and Saved Card.

Plan Card​

The left card shows:

  • Your current plan name and tier
  • Monthly or annual price, and the annual saving when you pay yearly
  • Any active discounts or offers
  • Next billing date

Managing your plan:

The top right of the card displays either an "X" or a round arrow icon:

  • X icon: Cancels your subscription at the end of the current period. You'll revert to the Free plan with limited features.
  • Round arrow icon: Appears if you've canceled but are still in the current billing period. Selecting this reverts the cancellation and continues your subscription.

Switching Between Monthly and Annual Billing​

The Plan Card lets you change how often you pay without changing your plan. Annual billing costs the same as ten months, so you get two months free each year.

Switching from Monthly to Annual​

Switching to annual billing takes effect straight away. Your card is charged today, and your renewal date moves to one year from now.

Steps:

  1. Open the Billing tab

    From Subscriptions & Billing, select the Billing tab.

  2. Start the switch

    On the Plan Card, select Switch to Annual Billing.

  3. Review the charge

    The dialog shows the annual price, a credit for the unused days of your current month, any tax, and the amount charged today. It also shows your new renewal date.

  4. Confirm

    Select Confirm Switch. Your bank may ask you to confirm the payment.

Your Plan Card now shows Annual billing and the amount you save compared to monthly billing.

info

The annual price is based on the current price of your plan. If you pay an older monthly rate, the dialog tells you how much more a year of annual billing costs than 12 months at your present rate.

Switching from Annual to Monthly​

Switching to monthly billing is scheduled for your next renewal date. Nothing is charged now and nothing is refunded. Your plan stays annual until it renews, and from then on you are billed monthly.

Steps:

  1. Open the Billing tab

    From Subscriptions & Billing, select the Billing tab.

  2. Start the switch

    On the Plan Card, select Switch to Monthly Billing.

  3. Review the change

    The dialog shows your renewal date and the monthly price you pay from then on.

  4. Confirm

    Select Schedule Switch.

Your Plan Card shows Switching to monthly billing on followed by the renewal date. To change your mind, select Cancel next to that message at any time before the renewal.

When You Cannot Switch​

The switch button is greyed out, with the reason shown when you hover over it, when:

  • No payment method is on file. Add a card first.
  • A promotional discount is still running. Wait until it ends.
  • A plan downgrade or another billing change is already scheduled. Cancel it first.
  • Your subscription is cancelled, has a failed payment, or is still in its trial period.
  • Your subscription is billed through the App Store or an offer code.

Saved Card​

The right card displays your current payment method. Use this area to update card information when:

  • Your card is expiring soon
  • You want to change payment methods
  • You need to update billing address details

Learn more in Update Billing Information.

What You Can Control​

Your subscription management capabilities include:

  • Plan Selection: Change tiers based on business needs
  • Billing Frequency: Switch between monthly and annual billing from the Billing tab
  • Team Size: Add or remove users as needed
  • Payment Method: Update card details anytime
  • Cancellation: Stop renewal while maintaining access