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Storage Billing

This guide explains how paid document storage works, how it is billed, and how to turn it on or off for a branch.

Before You Begin​

To turn on paid storage, you need:

  • The Manage Billing permission on the branch
  • An active Charge Us subscription on the branch, because paid storage is added to it
  • Document storage already turned on for the branch

If a branch only has Client Pays clients, it has no branch subscription, so paid storage can't be turned on.

How Paid Storage Works​

Each branch includes 1 GB of storage free. When you turn on paid storage, uploads are no longer blocked at 1 GB. Instead, any storage above 1 GB is billed monthly:

  • Free allowance — 1 GB per branch, shared across every client
  • Paid rate — A fixed rate per GB in the branch billing currency
  • Billing — A line on your monthly branch invoice

You are charged for what is stored when your invoice is drafted each month. If you delete files and they are permanently removed before then, you are not charged for them.

The free 1 GB doesn't roll over. Each month is calculated against the same 1 GB allowance.

Turning On Paid Storage​

  1. Open any client's page in the branch
  2. In the Document Management section, select Add storage next to the usage
  3. Check the rate per GB shown for your branch currency
  4. Select Enable storage billing

The change takes effect straight away, so you can upload beyond 1 GB at once. The dialog shows Today's bill as 0, because turning on paid storage doesn't charge you anything up front.

You can also turn on paid storage from the dialog that appears when you try to upload with no storage left.

How Billing Is Calculated​

When your branch invoice is drafted, Fiskl adds up all storage used across every client in the branch, takes away the free 1 GB, and bills the rest at your rate per GB.

For example, on a GBP branch at £0.40 per GB per month:

Stored on invoice dateBilled
0.8 GBNothing, as it's within the allowance
1.4 GB0.4 GB at £0.40 = £0.16
3.5 GB2.5 GB at £0.40 = £1.00

Each month is calculated separately. A branch storing 1.4 GB for three months is billed £0.16 each month.

If your practice has a volume discount, the same discount also applies to your storage charges. See Charge Us Subscriptions.

Rates by Currency​

The rate per GB depends on your branch billing currency. Rates are set as round numbers for each currency, rather than converted live, so the rate you see is the rate you pay. The exact rate is shown when you turn on paid storage. If your currency isn't supported yet, the dialog tells you to contact support.

Checking Your Usage and Cost​

Every client's Document Management section shows usage and cost for the whole branch. For example:

  • Under 1 GB — "8.0 MB used · branch-wide · £0.40/GB above 1 GB", with no charge yet
  • Over 1 GB — "1.4 GB used · branch-wide · billing 0.4 GB at £0.40/GB"

Because usage is branch-wide, every client in the branch shows the same figure.

Turning Off Paid Storage​

  1. Go to Billing in your branch settings
  2. Find Storage Billing
  3. Select Disable

The 1 GB limit applies again. Files you already have are kept, but you can't upload new files until usage drops below 1 GB.

warning

Turning off paid storage doesn't remove this month's charge. Any storage above 1 GB when your next invoice is drafted is still billed for that month.

Common Issues​

The Add storage link doesn't appear

The link only appears once the branch has used 50% of its allowance.

The Enable storage billing button is disabled

The dialog shows the reason. It is one of these:

  • No active subscription — The branch has no Charge Us subscription
  • No Manage Billing permission — Ask an Owner to turn on paid storage
  • Your currency isn't supported — Contact support to request it
I turned on paid storage but wasn't charged

You are only charged for storage above 1 GB. If the branch was under 1 GB when your invoice was drafted, no storage line appears.

I deleted files but was still billed for them

Deleted files are kept for 30 days before being permanently removed, and they count towards your storage until then. To remove files permanently straight away, contact support.