Get Support
We're committed to helping you succeed with Fiskl. Whether you need quick answers or personalized assistance, we have multiple ways to support you.
Support Options
Fi - Your AI Advisor
Fi, our intelligent AI assistant, provides instant answers to your questions 24/7. Available directly in your Fiskl account, Fi can help you with:
- Feature explanations and how-to guidance
- Troubleshooting common issues
- Account and billing questions
- Navigation and workflow suggestions
Access Fi: Select the Fi icon in the bottom-right corner of your Fiskl dashboard.
Fi learns from our complete help documentation and can provide personalized guidance based on your account context.
Live Chat Support
Need to speak with a real person? Our support team is available through live chat to provide personalized assistance.
When to use live chat:
- Complex technical issues
- Account-specific questions
- Billing and subscription inquiries
- Integration troubleshooting
Access live chat: Select the chat icon in your Fiskl dashboard or visit our help center.
Response times:
- Typically within a few minutes during business hours
- Slightly longer during peak times or outside business hours
Email Support
For detailed inquiries, documentation requests, or non-urgent matters, reach us via email:
Email: support@fiskl.com
Best for:
- Detailed technical questions requiring documentation
- Feature requests and feedback
- Account management issues
- Security and compliance inquiries
Response time: We aim to respond within 24 hours on business days.
Help Center
Explore our comprehensive documentation covering all aspects of Fiskl:
- Getting Started Guides - New to Fiskl? Start here
- Feature Documentation - Detailed guides for all features
- Video Tutorials - Visual walkthroughs
- Troubleshooting - Solutions to common issues
- API Documentation - For developers and integrations
Visit our Help Center: help.fiskl.com
Coming Soon: Fiskl Community
We're building a space where Fiskl users can connect, share insights, and learn from each other. The Fiskl Community will feature:
- Peer-to-peer support and discussions
- Best practices from experienced users
- Product updates and announcements
- Feature requests and voting
- Expert tips from the Fiskl team
Stay tuned: We'll announce the community launch via email and in-app notifications.
Emergency Support
For critical issues affecting your business operations:
- Try Fi first - Our AI advisor can often resolve urgent issues immediately
- Use live chat - Connect with our team for real-time assistance
- Email support@fiskl.com - Include "URGENT" in the subject line
Support for Enterprise Customers
Enterprise plan customers receive priority support with:
- Dedicated account manager
- Priority response times
- Direct phone support
- Custom onboarding and training
- Quarterly business reviews
Contact your account manager or email enterprise@fiskl.com
System Status
Check the current operational status of Fiskl services:
Status page: status.fiskl.com
Subscribe to updates to receive notifications about:
- Scheduled maintenance
- Service disruptions
- Incident reports and resolutions
Additional Resources
Security and Compliance
For security-related inquiries, vulnerability reports, or compliance documentation:
Email: security@fiskl.com
Compliance information: Visit fiskl.com/legal for:
- Terms of Service
- Privacy Policy
- Data Processing Agreement (DPA)
- Security whitepaper
- Compliance certifications
Partnership and Integrations
Interested in partnering with Fiskl or building integrations?
Email: partners@fiskl.com
We're Here to Help
Your success is our priority. Don't hesitate to reach out - whether through Fi, live chat, or email. We're committed to providing the support you need to get the most out of Fiskl.
Response Time Commitment
- Fi (AI Advisor): Instant responses 24/7
- Live Chat: Typically within minutes during business hours
- Email: Within 24 hours on business days
- Enterprise Support: Priority handling per SLA